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Zone minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-27-2023 10:24

‎09-27-2023 10:24

I’ve only had my versa 2 for 2 days. It won’t record zone minutes, heart rate zones, when swimming. 
it also won’t record sleep, readiness score, etc. 

Is there a fix or do I send this back to Amazon?

Best Answer
2 REPLIES 2

‎09-27-2023 13:52

‎09-27-2023 13:52

Hello @HelenVH and welcome to the Community.  Your Versa 2 has the firmware from when it was manufactured.  AZMs were added in a firmware update.  You should be getting firmware updates any time now (usually 24-48 hours after activation).

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-28-2023 06:53

In response to LZeeW

‎09-28-2023 06:53

I already have the new update. I received my Versa on Monday and updated it Tuesday am. I’m still not receiving sleep scores, readiness scores, zone minutes, or accurate exercise details. 

Best Answer
0 Votes