help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zone minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-27-2023 10:24

‎09-27-2023 10:24

I’ve only had my versa 2 for 2 days. It won’t record zone minutes, heart rate zones, when swimming. 
it also won’t record sleep, readiness score, etc. 

Is there a fix or do I send this back to Amazon?

Best Answer
2 REPLIES 2

‎09-27-2023 13:52

‎09-27-2023 13:52

Hello @HelenVH and welcome to the Community.  Your Versa 2 has the firmware from when it was manufactured.  AZMs were added in a firmware update.  You should be getting firmware updates any time now (usually 24-48 hours after activation).

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎09-28-2023 06:53

In response to LZeeW

‎09-28-2023 06:53

I already have the new update. I received my Versa on Monday and updated it Tuesday am. I’m still not receiving sleep scores, readiness scores, zone minutes, or accurate exercise details. 

Best Answer
0 Votes