05-27-2017 15:09
05-27-2017 15:09
Since I updated my phone can't find my Charge 2. I've turned Bluetooth on and off several time. I've deleted the app and reloaded the app. I tried the "add a new Fitbit" and my phone continues to search to no avail. I've fully charged my Fitbit- just in case that might help and still nothing. Please advise to next steps.
05-29-2017 09:43
05-29-2017 09:43
Hello @Jrobfriend, thanks for joining the Fitbit Community, it's great to have you on board!
If your Charge 2 is not syncing with the Fitbit app, I would like to suggest the following:
In case this doesn't do the trick, let's try to set up your tracker as a new device to restart the connection between the tracker and the phone:
I hope this can be helpful, give it a try and keep me posted in case you need anything else!
05-29-2017 09:55
05-29-2017 09:55
05-30-2017 07:08
05-30-2017 07:08
Hello @Jrobfriend, thanks for taking the time to reply, I hope you're having a great day.
I'm glad your issue has now been resolved after chatting with our Support Team. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!