Hello again @Lynall
I addressed this current syncing issue with you yesterday under the Alta HR Forum. I’m wondering if my suggestions there did indeed resolve your syncing issue? Here is what I posted:
Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:
Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again.
Let’s try restarting your Fitbit Tracker: Heres how:
https://help.fitbit.com/articles/en_US/Help_article/1186
If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:
Turn off your Bluetooth
log out of the Fitbit App
completely shut down your device, wait 1-2 mins then restart your device
once your device fully loads enable your Bluetooth again
now log back into your Fitbit App as you normally would with your email address and password
now sync your device
If your still having syncing issues you can try uninstalling and reinstalling the Fitbit App. You will not lose your data doing this.
Here’s how:
1. Log out of the Fitbit app and force shut the app by swiping up
2. uninstall the Fitbit App from your device
3. now completely shut down your device and wait about 1 min then restart your device
4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. once it’s installed, log into your device as you normally would with username and password
6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes
8. now try to sync
Lastly please check your iOS settings if this problem persist and try this:
- Open your phone's settings.
- Scroll down, tap Fitbit > Toggle Location to "Always".
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON.
😃 If my suggestions did indeed resolve your issue could you please tap the “Choose as Best Answer” box under my post? It really helps others who come to this community looking for answers to issues similar to your own. I’d really appreciate it!
