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I'm unable to see my data on the Fitbit app

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‎06-05-2017 20:41 - last edited on ‎06-08-2017 14:49 by Fitbit Moderator

‎06-05-2017 20:41 - last edited on ‎06-08-2017 14:49 by Fitbit Moderator

I bought a new phone. Installed the fit but ap. But none of my prior accomplishments and other data are there. Any solutions to this?

 

Moderator edit: subject updated for clarity

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‎06-06-2017 00:24

‎06-06-2017 00:24

When you loaded the fitbit app on your new phone did you create a new account or sign-on to your existing fitbit account? 

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‎06-06-2017 06:27

In response to SteveH

‎06-06-2017 06:27

No. Same account. It's strange.
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