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I receive a poor GPS alert when using MobileRun

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‎06-12-2018 14:02 - last edited on ‎06-13-2018 10:05 by Moderator Alum

‎06-12-2018 14:02 - last edited on ‎06-13-2018 10:05 by Moderator Alum

Hi,

 

I uset to always track my runs via the Fitbit app on my iPhone. Suddenly i started getting an warning message “poor gps alert - continue with tracking could result in irregular gps data for this activity”. I completed a 4K run and the app thinks I ran over 6k. 

 

I dont think the issue is my phone as I can track my runs properly on track my runs app. Can anyone help me with how I can resolve this?

 

thank you 😊

 

Moderator Edit: Clarified Subject.

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22 REPLIES 22

‎07-16-2018 10:23 - last edited on ‎07-17-2018 09:54 by Moderator Alum

In response to MarcoGFitbit

‎07-16-2018 10:23 - last edited on ‎07-17-2018 09:54 by Moderator Alum

Iphone 6s with latest ios update.

Fitbit Charge 2 with the most recent update today 2.53

Still getting poor GPS alert, after having tried all the overly simplified and obvious "fixes" you suggested.

This is clearly an app problem that has been going on for some time.

All other location based apps on my phone, including running apps, have no problem!

Please advise when Fitbit will take this problem seriously!

I've been a loyal Fitbit user for years, but without the ability to track my runs, I'd be better off with another tracker.

 

Moderator Edit: Format + Word Choice.

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‎07-17-2018 09:56

In response to Sdg729

‎07-17-2018 09:56

Hello @Sdg729, I hope you're doing well, it's nice to see you around the Fitbit Community. Smiley Happy

 

I appreciate your participation in the forums and I understand your concern about this feature. Please note that as mentioned earlier, our team is currently working towards a prompt and proper resolution for this situation and once we have more information to share with you about any progress made, we'll make sure to post it here in the official Forums. 

 

Thanks again for your patience and understanding, if there's anything else you might want to add, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-04-2018 02:57

‎09-04-2018 02:57

Having exactly the same problem

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