help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

IOS App keeps losing login

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2017 08:13

‎10-12-2017 08:13

Anyone else having this problem? Ever since the release of IOS 11, and the subsequent app updates, I need to re-login to the FB app every time I use it. 

 

Actually, every time I remove it from memory then re-launch it; which is necessary to get it to sync properly. 

 

This was NEVER the case before, as it remembered login credentials. This seems to have changed.

 

If you are going to require it, then allow for fingerprint ID. Better yet, fix this problem and go back to the way it has been working all along.

Best Answer
0 Votes
1 REPLY 1

‎10-12-2017 08:50

‎10-12-2017 08:50

This is a known bug that fitbit are aware of. Keep an eye on the following thread for the latest updates from fitbit:

 

https://community.fitbit.com/t5/iOS-App/App-version-2-39-keeps-logging-out/td-p/2142070

Best Answer
0 Votes