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IOS app is constantly crashing.

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‎10-31-2017 14:02 - last edited on ‎11-02-2017 07:44 by Moderator Alum

‎10-31-2017 14:02 - last edited on ‎11-02-2017 07:44 by Moderator Alum

I sent a message at least three months ago, I stated that I have to constantly sign in to the Fitbit App on my iPhone.  I read the community board and this was already a problem for many people.  The issue has obviously yet to be resolved. When will it be fixed. I am getting to the point where I just want to get rid of my Fitbit. I don't want to be continuously logging in 5 times a day to review my dashboard.  Just fix it please. 

 

Moderator Edit: Clarified Subject.

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‎11-02-2017 07:46

‎11-02-2017 07:46

Hello @Ejb14, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. At this moment I would like to suggest you to update the app if you haven't done it yet as we have just released a new version on Oct 31st. (version 2.42). Then, monitor the app for the next 24 hours and check if it crashes again. If it does, let me know so I can forward the information to our team. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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