IOS app not synced exercise tracked on Charge HR - Fitbit Community

IOS app not synced exercise tracked on Charge HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

Tanya02

1 0 0

my device is tracking during exercise but when I sync to app on my phone (Apple 6s) the exercise doesn't show. Any ideas?

Best Answer

1 REPLY 1

DerrickS

Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

4634 425 6941

Hi @Tanya02 and welcome to the Community!

I'd recommend making sure that you are using version 2.18 of the Fitbit iOS App. If you haven't updated, click here to be redirected to the iOS App store.

Next, I would recommend:

Restart your tracker.
Reboot your iOS device.
Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.
Open the app to initiate a sync your workouts over.

Let me know if you need any additional help!

Derrick | Retired Moderator, Fitbit

Best Answer