help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Im new to the charge HR please help

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-21-2016 14:52

‎05-21-2016 14:52

I used to have the flex, that was a **ahem**. So I went with the charge because a lot of co workers & friends have it and like it. Just got it yesterday (5/20). Am I supposed to check the box for 'all day sync'? And am I supposed to have my blue tooth on? Am I supposed to pair it with my iphone? Mine charge HR said I ran today, but didnt track my distance. So pissed! What am I doing wrong?
Best Answer
0 Votes
7 REPLIES 7

‎05-21-2016 14:55

‎05-21-2016 14:55

You are speaking Japanese to me. Ive only had my charge hr for 24 hours. What is the dongle for?
Best Answer
0 Votes

‎05-22-2016 14:35 - edited ‎05-22-2016 14:38

‎05-22-2016 14:35 - edited ‎05-22-2016 14:38

@2bbornot2bb Welcome to the Fitbit Community! 

 

To get started, please pair your Charge HR to your Fitbit account. Also make sure to enable the Bluetooth settings on your iOS device in order to setup and sync your tracker beforehand.

 

If you want to background sync your tracker's data to your Fitbit account, the All-Day Sync feature is a great option! I enjoy this feature but this is a personal preference depending on how often you want your data to sync.

 

Let me know if you need any additional help! Smiley Happy

 

Best Answer

‎05-23-2016 10:28

In response to 2bbornot2bb

‎05-23-2016 10:28

The dongle helps your primary computer connect and sync to your Fitbit tracker. When Fitbit wasn't syncing with one of my androids, I was told to move the dongle to that piece of equipment. In theory that triggers the connection. In my case, it didn't
Best Answer

‎05-23-2016 11:03

In response to lmull

‎05-23-2016 11:03

The dongle is the Bluetooth 4.0 Low Energy interface for the computer. A lot of Win10 computers that have Bluetooth built may not need the dongle.

This dongle will not help in connecting to any other device.

@2bbornot2bb just like with the Flex, the all day sync is up to you, it is your decision but may shorten battery life of the tracker.

For Bluetooth, as with the Flex, there's is no reason to turn it off.

Best Answer

‎05-23-2016 13:00

In response to lmull

‎05-23-2016 13:00

That did not work for me either.
Best Answer
0 Votes

‎05-23-2016 13:31

‎05-23-2016 13:31

@nevrenuf4 we might be at a disadvantage here not knowing what was tried to help which unstated problem.
Best Answer
0 Votes

‎05-23-2016 16:44

In response to Rich_Laue

‎05-23-2016 16:44

First I plugged it in to my computer. No luck. I took the Fitbit app out and reinstalled it. No luck. I deleted my Fitbit and reinstalled as if it was new. Lost my info. After three weeks and multiple attempts at everything listed it started to sync again. This has been frustrating, but for some unknown reason it is working again.

Sent by Phyllis
Best Answer
0 Votes