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Impossible to browse through Mindfulness Sessions

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‎04-24-2021 01:55

‎04-24-2021 01:55

Although I have a premium account, it's been more than a month that the "See All" button in the Mindfulness area disappear and it's impossible to access the Mindfulness content. I constantly write the support asking for a solution but apparently my request is continuously ignored. One of the main reasons I joined fitbit was to track my meditation practice and less than two months after I stared you had a massive bug with the app and this feature was lost forever. Is anyone else having that issue? Could you PLEASE fix it and create a way to navigate through all the Mindfulness content again? This shouldn't be very difficult to fix. 

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5 REPLIES 5

‎04-25-2021 17:55

‎04-25-2021 17:55

Welcome to the Fitbit Community, @LuizaBS.

 

Thanks for the details shared in your post and for your efforts to resolve it. I understand how you are feeling about this situation and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. I recommend making sure that your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎04-25-2021 22:41

In response to LiliyaFitbit

‎04-25-2021 22:41

Hello Liliya,

Thanks for your answer. My fitbit is updated yes, and I constantly check for new updates hoping this issue will be fixed.

Since this feature used to be there before and it's a simple shortcut/button, I thought it was something that could be fixed in less than 2 months. Especially when it means denying your users content that they're paying for! But I'll keep on waiting. Thanks 🙂 

 

 

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‎04-30-2021 07:03

‎04-30-2021 07:03

I’m having this issue as well. I have Premium and all but a handful of mindful sessions have just disappeared, along with the “See All” button as you mentioned. 

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‎05-01-2021 08:26

In response to angel107

‎05-01-2021 08:26

Glad to hear it's not only me. I've first reported this issue in the middle of March. It's been one and a half months, three updates were already released since then, and the issue still remains. It should not be so complicated - it's a simple button! And it was there before! and it's preventing users to access content, so I'm quite unhappy about this. But I run out of options here. 

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‎05-30-2021 21:50

In response to LiliyaFitbit

‎05-30-2021 21:50

Hello!

Any update on this?

Just saw you guys released a new update and still hasn't been solved. It's been almost 3 months since I first reported it. It's ridiculous to advertise content to your users when they're unable to use it. I bought my fitbit mostly to track my meditation and one month after I bought it the bug started and I could never really use it. I'm quite annoyed and disappointed with this customer support, to be honest. 

Best Answer