Health Metrics not showing

[NellieSue]

Hi,

First time Fitbit user here so apologies if this has been asked before. My Charge 4 doesn’t record any health metrics only resting heart rate. Is there anything I need to do to activate this as this was one of my main reasons for purchase especially skin temperature.

Thanks in advance for your help!

[EdsonFitbit]

Welcome to the Fitbit Community, @NellieSue.

Thank you for the information provided.

To check your nightly skin temperature variation with Fitbit Charge 4 it is required a Fitbit Premium subscription.

If the Health Metrics tile doesn't show up, please try the following:

- Open the Fitbit app and tap the Today tab

- Tap Edit and scroll to the bottom

- See if there is a tile to be added.

For more information about Health Metrics in the Fitbit app, please visit this article.

I moved this thread to iOS App board because it is more related to the topic.

If you have any question, please let us know.

[NellieSue]

Thank you for your reply. I upgraded to Premium on your reply and it’s been over 3 days and yet no metrics show except for two days of spO2 and my resting heart rate which has been working for the whole week.

is there anything else I need to do? 

TIA

[EdsonFitbit]

Thank you for your response and for upgrading to Fitbit Premium, @NellieSue.

If you've followed the instructions in the menu "How do I see health metrics in the Fitbit app?" on this article without luck, please log out from the Fitbit app, reboot your phone and log back in.

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.