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Info not syncing to iphone

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‎12-03-2016 13:49 - last edited on ‎12-08-2016 05:21 by Moderator Alum

‎12-03-2016 13:49 - last edited on ‎12-08-2016 05:21 by Moderator Alum

I recently lost my charger while on vacation. My Fitbit went completely dead before I could get a new charger. When I got the new charger and charged the Fitbit, my iPhone still showed dead battery. I have deleted the Fitbit and tried to reinstall. All I get is searching. Bluetooth is turned on. Help!

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎12-03-2016 15:26

‎12-03-2016 15:26

@Steve088  Have you tried turning off bluetooth, then rebooting your phone, and then turn bluetooth back on?

Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+

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‎12-03-2016 19:28

In response to Kmransom123

‎12-03-2016 19:28

Yes

Sent from my iPhone
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‎12-05-2016 04:29

In response to Steve088

‎12-05-2016 04:29

Hello @Steve088 and welcome to the Fitbit Community! Smiley Happy

 

At this moment, I would like to suggest checking @HelenaFitbit's excellent tips to help your tracker sync to your iPhone. If after following these tips your Fitbit tracker is still unable to sync, my best recommendations would be contacting our Support Team. Let them know about the steps you've performed so far, I'm sure they will be more than happy to get you back on track! Smiley Wink

 

Feel free to reply in case you need anything else! 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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