Information not syncing to challenges.

[LadyBirdGang]

My challenges are not accurate. My stuff won’t sync . It sink fine on the home page. I restarted my phone, I have deleted and reinstalled the app.  What can I do?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @LadyBirdGang have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. We're sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Thanks for your patience and understanding, if you have checked all these points and you're still having trouble with challenges, please let us know, we'll be happy to continue assisting you. 

[SunsetRunner]

Same problem here. Need an answer also

[MarcoGFitbit]

Hello @SunsetRunner thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. 

Thanks for joining us and letting us know you're also affected by this situation. Tell me, have you checked and reviewed the points listed earlier? If you have and your steps are still not syncing to challenges, please let us know. A screenshot of your daily steps and your challenge will also be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[SunsetRunner]

I ended up having to delete my Versa Lite from the ap and reinstalled. Then it worked

Sent from my iPhone

[MarcoGFitbit]

Hello @SunsetRunner thanks for taking the time to reply and let us know your issue has now been resolved after removing the Versa Lite from the app and set it up again. I'm very glad.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!