help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Information synced previously disappears after new sync.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2019 22:15 - last edited on ‎03-09-2019 06:26 by Moderator Alum

‎03-08-2019 22:15 - last edited on ‎03-09-2019 06:26 by Moderator Alum

Hello all.  I purchased a new Versa today and set it up for my iPhone 7 Plus.  I noticed when I got to work that the Steps, Floors, and Distance will revert back to previous numbers after a Sync.  Calories burned, Active minutes, and Active hours are all accumulating.  Is anyone else having this or similar issues?

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎03-09-2019 06:31

‎03-09-2019 06:31

Hello @DavyDAC, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to ask you to first restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Then, monitor it for the next days and take a screenshot of your dashboard on your first sync of the day; later, sync your Versa and if the information disappears again, take another screenshots and reply to us with both. This will be very helpful for us to check this further. 

 

Thanks for your patience and understanding, I hope you have a great day! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes