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Unable to use Quick Replies on Versa.

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‎03-08-2019 03:51 - last edited on ‎03-09-2019 08:02 by Moderator Alum

‎03-08-2019 03:51 - last edited on ‎03-09-2019 08:02 by Moderator Alum

Just purchased my Versa and it won’t allow me to reply to messages. The message notification shows up on my Versa but the only option it gives me is to clear it no reply option.

 

has anyone got any ideas on how to fix this?

 

Moderator Edit: Clarified Subject.

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2 REPLIES 2

‎03-08-2019 05:19

‎03-08-2019 05:19

I'm afraid the quick reply feature currently only works with android phones.

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‎03-09-2019 08:07

In response to SteveH

‎03-09-2019 08:07

Hello @Nat89, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for your input about this situation. Smiley Happy

 

Please note that you can only reply to messages sent to you through the Fitbit app. meaning that Quick Replies work exclusively for the Fitbit app. It's not possible to reply to other apps or reply SMS using Quick Replies through the Fitbit app. 

 

What that means is that if you receive a message in the Fitbit app, sent to you through the app or the online Dashboard, you will be able to reply to that specific message. 

 

I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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