Inquiry about the replacement process

[Jennerality7]

I just finished a chat w a Fitbit help center staff who informed me that they won't replace a defectivw fitbit tracker if it is synced to an iOS system. Clash of the giant tech companies!

Moderator edit: updated subject for clarity

[SunsetRunner]

@Jennerality7 - From my personal experience, I can tell you that this is not true. All of the Fitbit devices I’ve had over the years have been synced to iPhones and two have been replaced. I’ve also received good customer support. 

[Jennerality7]

Just this morning a fitbiy suppott staff told me otherwise. Maybe it changed since your last replacement?

[Jennerality7]

Just this morning a fitbit suppott staff told me otherwise. Maybe it changed since your last replacement?

[LizzyFitbit · Accepted solution]

Hi @Jennerality7. It's nice to see a new face around the Forums! @SunsetRunner, thanks for stopping by!

@Jennerality7, I appreciate you for bringing this to my attention. As our friend @SunsetRunner mentioned every Fitbit product, regardless if it syncs with an iPhone or iPad, is covered by our warranty and our team will issue a replacement as long as it falls within the conditions described in the Warranty Policy. I don't have access to your case, but I'd recommend to reply back to the last email sent by our team so you can receive further details about your case and the resolution given to you.

If you have any other question, feel free to reply back.