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Inspire 2 keeps asking to download Fitbit app

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‎12-24-2021 10:02 - last edited on ‎12-26-2021 10:13 by Fitbit Moderator

‎12-24-2021 10:02 - last edited on ‎12-26-2021 10:13 by Fitbit Moderator

Inspire 2 keeps saying download Fitbit mobile app with the date I did when received it, can’t change anything on the Fitbit

 

Moderator Edit: Clarified subject

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‎12-26-2021 10:23 - last edited on ‎04-13-2024 10:09 by Fitbit Moderator

‎12-26-2021 10:23 - last edited on ‎04-13-2024 10:09 by Fitbit Moderator

Welcome, @Jobo50. It's good to see a new face around.

Thanks for letting us know about your Inspire 2. Usually that message appears when the set up or firmware update hasn't been completed. That being said, I'd recommend the following steps to reconnect your tracker to the Fitbit app:

  1. Forget your Inspire 2 from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your tracker to refresh its performance.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Select your Inspire 2, tap Replace Device and follow the on-screen instructions.
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‎12-26-2021 11:16

In response to LizzyFitbit

‎12-26-2021 11:16

Thank you 😊

Sent from my iPhone
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‎12-31-2021 06:58

In response to Jobo50

‎12-31-2021 06:58

Hi there, @Jobo50.

 

You're welcome! I appreciate you for taking the time to review the steps shared above and I hope they were helpful to you. In case the issue persists, don't hesitate to let me know so I can continue helping you with this matter.

 

See you around.

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