Inspire HR - Distance and map not shown after tracking walk

[Shellychel]

I use an Inspire HR. When I track an exercise (started through the app), and take my phone along to track using the gps on my phone, I can see the distance covered and a map of the route covered while the exercise is tracking, but the distance and map are no longer shown once I finish the exercise. Only the steps and HR are displayed then. Having checked the settings, it is set to always allow fitbit to access location. Is there some other setting that I need to change?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Shellychel. I am sorry for the delayed response.

I am sorry to hear that your distance and map are not showing after tracking walk. Thanks for trying to resolve this and I am here to help. I appreciate the details shared and recommend following the instructions in this article: How do I use GPS on my Fitbit device?

I also recommend checking if your app is updated to the latest version. For instructions, see this help article.

Keep me posted on the outcome. I'll be around if you have any additional questions.

[R3DPanda]

My FitBit suddenly stopped tracking on the map about two weeks ago. I did not change any settings, it did not give me any notifications. It simply shows two dots close together at my starting location, for the last four walks/hikes I tracked. I’ve been using it since August last year without issues.

This is really annoying. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @R3DPanda. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same issue. I totally understand how you are feeling. I appreciate the additional details and would like to advise that our team has been informed about this issue and we’re working to identify a resolution as quickly as possible. 

I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

Let me know if you have any questions.

[EileenP]

My map is no longer showing after walks or bike rides.  Location Services is set to Always On for Fitbit.  I have tried rebooting my phone, my fitbit, and stopped/relaunched the app.  I am running version 3.28 of the Fitbit app. 

[LiliyaFitbit]

Hi @EileenP, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that the map is no longer showing after walks or bike rides. I appreciate your efforts and the additional details. Our team is releasing a new version of the Fitbit app 3.29. Please make sure you have downloaded the new version by following these instructions. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

I'll be around if you have any questions.