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Versa not able to sync

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‎09-05-2020 06:36

‎09-05-2020 06:36

I was told by customer support I will have to buy a new Versa.  My Versa will not sync and their answer is for me to buy a new Versa.  They cannot help me.  The Versa no longer syncs with the Apple phone.  


Has anyone else been told this?

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‎09-06-2020 15:24

‎09-06-2020 15:24

Hi @msouthw931, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the syncing issue you've had with your Fitbit Versa and your experience with Customer Support. I totally understand how you are feeling and appreciate your feedback. I am sure our Support team tried their best to help you resolve the issue with your watch, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment and appreciate your understanding. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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