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Inspire HR - Fitbit app malfunctioning

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‎04-10-2020 09:58 - last edited on ‎04-16-2020 18:16 by

‎04-10-2020 09:58 - last edited on ‎04-16-2020 18:16 by

I have purchased a fit bit inspire hr today and the app was working fine but now whenever I go on the app it says “tile malfunction” repeatedly and doesn’t show any data it’s just blank. Any help would be much appreciated 

 

 

Moderator edit: subject for clarity

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‎04-16-2020 18:15

‎04-16-2020 18:15

Welcome to the Fitbit Community, @Chloe_ash13. I am sorry for the delayed response.

 

Congratulations on your new Fitbit Inspire HR! I am glad to help you resolve the issue you're experiencing with the Fitbit app. Thanks for sharing the additional details. I recommend doing the following:

 

1. Log out of the app.

2. Force quit the app and check if it is updated to the latest version by following these steps.

3. Restart your phone. 

4. Log into the Fitbit app and check if the issue persists.

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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