help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-10-2020 16:47 - last edited on ‎04-16-2020 17:45 by

‎04-10-2020 16:47 - last edited on ‎04-16-2020 17:45 by

My Fitbit Ionic was no longer syncing with my iphone.

 

I tried:

- Switching the Ionic's bluetooth settings to pair

- Updating phone firmware

- Restarted iphone

- Turned bluetooth off then on again

 

As a disability carer I use my Fitbit to time Client's seizures so I'm totally lost without it.  In desperation I did a factory reset on the phone now it appears there is no bluetooth connectivity at all.

 

I've tried setting it up using my iPhone, iPad, and Laptop and am at my wits end.  HELP!!!!

 

 

Moderator edit: subject for clarity

Best Answer
1 REPLY 1

‎04-16-2020 17:44

‎04-16-2020 17:44

Hi @missmons74, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I am sorry to hear your Fitbit Ionic stopped syncing with your iPhone. Thanks for trying to resolve this, 

I totally understand how you are feeling as you rely on your watch and I am here to help you. Before considering other options, please confirm the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync?

 

Please also do the following:
- Open Settings app on iPhone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned "On"

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes