help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR doesn't connect with iPhone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2020 03:40 - last edited on ‎01-19-2020 11:59 by Fitbit Moderator

‎01-18-2020 03:40 - last edited on ‎01-19-2020 11:59 by Fitbit Moderator

Suddenly I have been ejected from the appli and since it’s impossible to connect again.

 

---------------------------------------------------------------------------------------------------------------------

Since 3 days, no synchronisation is possible between my iPhone and my Fitbit inspire HR. I’ve made a reset on the Fitbit, stopped and restarted the Bluetooth on the phone: nothing change! The appli didn’t work since 2 days, today it’s ok again but not for the Bluetooth now. 
Thank you for the help you could give to me

 

Moderator edit: updated subject for clarity and label. Merged reply

Best Answer
1 BEST ANSWER

Accepted Solutions

‎01-19-2020 12:29 - last edited on ‎05-24-2024 06:30 by Fitbit Moderator

‎01-19-2020 12:29 - last edited on ‎05-24-2024 06:30 by Fitbit Moderator

Hi @KaGam. Welcome to the Community Forums.

I appreciate the time you took to troubleshoot your Inspire HR. You did a good job and let me help you to get it syncing correctly. Just to confirm, have you made sure to have the Fitbit app updated to the latest version? If you have, please give a try to the following steps:

  1. Remove your Inspire HR from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap on your profile image > Set Up a Device.
  5. Choose your Inspire HR from the list.
  6. When prompted, accept to replace it and follow the onscreen instructions.

If the issue persists, feel free to let me know so I can continue working with you on this matter.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎01-19-2020 12:29 - last edited on ‎05-24-2024 06:30 by Fitbit Moderator

‎01-19-2020 12:29 - last edited on ‎05-24-2024 06:30 by Fitbit Moderator

Hi @KaGam. Welcome to the Community Forums.

I appreciate the time you took to troubleshoot your Inspire HR. You did a good job and let me help you to get it syncing correctly. Just to confirm, have you made sure to have the Fitbit app updated to the latest version? If you have, please give a try to the following steps:

  1. Remove your Inspire HR from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap on your profile image > Set Up a Device.
  5. Choose your Inspire HR from the list.
  6. When prompted, accept to replace it and follow the onscreen instructions.

If the issue persists, feel free to let me know so I can continue working with you on this matter.

Best Answer
0 Votes

‎01-22-2020 09:15 - last edited on ‎01-26-2020 18:50 by Fitbit Moderator

In response to LizzyFitbit

‎01-22-2020 09:15 - last edited on ‎01-26-2020 18:50 by Fitbit Moderator

All is OK now, after the procedure you have share.
Thank you very much
--
Moderator edit: removed personal information

Best Answer

‎01-26-2020 18:53 - last edited on ‎05-24-2024 06:31 by Fitbit Moderator

In response to KaGam

‎01-26-2020 18:53 - last edited on ‎05-24-2024 06:31 by Fitbit Moderator

Hi @KaGam. Nice to see you here. I'm sorry for my delay.

That's fantastic news! You're very welcome and thanks to you for trying the steps from my post. I'm glad that you were able to connect your Inspire HR with your iPhone.

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Catch you later! 

Best Answer
0 Votes