Inspire HR not syncing stats for the last 7 days.

[Hollies14]

I have tried resetting the device, disconnecting and reconnecting bluetooth but still nothing seems to make any difference.  Device shows steps etc but they do not show in the app - also no sleep score for the last week.  Help please!!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hollies14.

I am sorry to hear your Inspire HR is not syncing and you're unable to see your stats in the app. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I recommend following the complete troubleshooting instructions at Why won't my Fitbit device sync?

Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

If you continue experiencing issue with your sleep score, please check this help article for more information: Why don’t I see a sleep score in the Fitbit app?

Let me know how it goes, I'll be around. 

[Hollies14]

@LiliyaFitbit  Thanks for your response. In fact I followed the advice that I found on this site and discarded the device from the app and then re-paired it and it all seems to be working ok now..

[LiliyaFitbit]

Thank you for your reply, @Hollies14.

I am glad to hear the issue is resolved. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!