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Inspire HR won’t sync with my iPhone 11

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‎02-24-2020 19:26 - last edited on ‎02-25-2020 10:12 by Fitbit Moderator

‎02-24-2020 19:26 - last edited on ‎02-25-2020 10:12 by Fitbit Moderator

Tried turning Bluetooth on and off- Rebooting the phone. Deleting and reinstalling the app. No success, Ideas?

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎02-25-2020 10:31

‎02-25-2020 10:31

Hi @jacheste. Welcome to the Community Forums.

 

Thanks for letting me know about your Inspire HR and the troubleshooting steps that you've tried prior posting. Let me help you with this. Before anything else, although you've reinstalled the Fitbit app please verify if it's updated to the latest version. Also, make sure to turn off other Bluetooth connections nearby. If you've synced with a different device, make sure to take it to another room.

 

Once that is done, please try the following steps to reconnect your tracker:

  1. Remove your Inspire HR from the Bluetooth settings.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your Inspire HR.
  4. Open the Fitbit app, tap on your profile picture > Inspire HR icon.
  5. Tap on Sync Now and then on notifications so you can be prompted to pair your tracker via Bluetooth.

 

Give it a try and let me know how it goes.

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0 Votes

‎02-25-2020 11:19

In response to LizzyFitbit

‎02-25-2020 11:19

Nope. Didn't work. I did double check for updates and checked for other blue tooth capable devices, and there was no conflict.

At this point, I'm simply going to use a different device.

I don't have time to mess with long diagnostics.

Obviously, there's still bugs to workout with the software or something unique to this one that's glitchy.

Not the end of the world. Moving on.

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‎03-01-2020 15:53 - last edited on ‎08-31-2024 04:39 by Fitbit Moderator

In response to jacheste

‎03-01-2020 15:53 - last edited on ‎08-31-2024 04:39 by Fitbit Moderator

Hi @jacheste. Thanks for getting back and I'm sorry for my delayed response.

I appreciate your efforts while trying the steps suggested above, as well for sharing your thoughts about your Inspire HR. I totally understand how you're feeling as the Fitbit app should allow you to sync and update your details. Our team constantly works on our products based on the feedback shared in the forums and yours won't be the exception as that will help us to evaluate our procedures to make sure that we are delivering what our members want and need. You're always welcome back to the Fitbit family.

If you have any other question, don't hesitate to let me know.

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