05-08-2019
12:14
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05-09-2019
06:33
by
MarcoGFitbit
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05-08-2019
12:14
- last edited on
05-09-2019
06:33
by
MarcoGFitbit
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My Fitbit seems to be a bit temperamental, I changed my clockface to the Bitmoji and since then I get intermittent notifications. I changed it back to a photo in the end but it is still playing up. I get the ‘odd’ notification. I have been onto the help pages and tried all of the tips but it’s not working. Isn’t there a way to reset them? It’s really frustrating!
Moderator Edit: Clarified Subject.
05-09-2019
06:35
- last edited on
03-08-2025
08:09
by
MarreFitbit
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05-09-2019
06:35
- last edited on
03-08-2025
08:09
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MarreFitbit
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Hello @Lisamw1981 thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to gather some information from you so we can check this further, please reply with as much information as you can:
- iPhone model you're using.
- OS version running on your phone
- App version installed (go to Account > Help to get it)
- The list of troubleshooting steps you've tried so far.
In the meantime, restart Notifications on your Versa by trying the following:
- Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
- Restart your phone.
- Press down the left button for 2 seconds and make sure "Notifications" are ON.
- Open the Fitbit app and tap on Account > Versa > Notifications.
- When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.
Give this a try and let us know how it goes. Have a great day.

