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Invite Button on Challenges not Working

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‎08-10-2021 15:50 - last edited on ‎08-31-2021 08:59 by Fitbit Moderator

‎08-10-2021 15:50 - last edited on ‎08-31-2021 08:59 by Fitbit Moderator

Everyday I try to send step challenges and the invite doesn’t work. I try over and over again, and the invite just doesn’t send. Sometimes if I’m persistent it’ll finally send one at the end of the day when the challenge cycle is almost over. Why is this happening? 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-13-2021 13:57

‎08-13-2021 13:57

Hi @Karidee which phone are you requesting help for? 

Do you see any error messages? 

I'm assuming everything goes fine instill the send button is pressed. 

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‎08-25-2021 21:11

In response to Rich_Laue

‎08-25-2021 21:11

I’m sending the challenge from the Fitbit app on my iPhone 12. There’s no error message, it just ignores the request.

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‎08-31-2021 08:59

In response to Karidee

‎08-31-2021 08:59

Hi there @Karidee. Thanks for the details provided in your post about the issue with the Challenges.  @Rich_Laue thanks for the input.

 

I recommend doing the following:

 

  • Log out of your Fitbit App
  • Force quit the App
  • Shut off your phone and turn it on after 1-2 minutes
  • Log back into your Fibit App

 Hope this helps.

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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