Ionic - Previous workouts not showing in app

[aablda]

Hi there,

recently I’ve noticed that previous workouts recorded manually by my Ionic are not showing in my app. I know the workouts are still accounted for because A) I can find them in the web dashboard, and B) in the exercise page, it says the correct number of days at the top (i.e. 6 days) but only 2 workouts show up beneath that week’s header. When I log out and restart my phone and log back in, the old workouts show up briefly, but the next second they are gone. It seems like some sort of syncing error between the iOS app and wherever my Fitbit data is stored. Would love for this to be addressed in an app update if needed. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @aablda. I am sorry for the delayed response.

I am sorry to hear your previous workouts recorded manually by your Fitbit Ionic are not showing in the app. Thanks for trying to resolve this and I am here to help. I appreciate the details shared and your feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome.

Thank you for letting me know that log out/log in temporary fixes the issue. Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions: How do I update the Fitbit app?

Let me know how it goes, I'll be around.