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Versa 2 - No sleep score

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‎05-03-2020 11:48 - last edited on ‎05-07-2020 16:27 by

‎05-03-2020 11:48 - last edited on ‎05-07-2020 16:27 by

Recently purchased the Versa 2 and subscribed to the premium service but am not receiving a sleep score or any details in regard to REM and other sleep stages. I’m an iPhone user and everything looks up to date. 

 

 

Moderator edit: subject for clarity

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‎05-07-2020 16:26

‎05-07-2020 16:26

Welcome to the Fitbit Community, @SteveBCS. I am sorry for the delayed response.

 

Congratulations on your new Versa 2 and Fitbit Premium! I appreciate your participation in the Forums and sharing that you're not receiving a sleep score or sleep stages. Thanks for trying to resolve this and providing the additional details, I am here to help.

 

I would like to confirm that you must see sleep stages in order to see a sleep score. For more information about sleep score, please see this help article: What's sleep score in the Fitbit app?

 

Since you don't see sleep stages, I recommend restarting your device and following our troubleshooting instructions in our help article: Why don't I see sleep stages today? 

 

Please keep me posted, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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