Hello again @BKSHockeyMama
I would still like to assist you if you would be interested. Have you tried looking at your Heart Rate settings and made sure it wasn’t disabled by accident. You can check the settings this way:
Open your Fitbit App
Tap your profile picture on the upper left
scroll down and tap Ionic (located just under “My Family”)
scroll down and tap Heart rate
check to see if your Heart Rate is indeed on or on auto
also it might help restarting your Fitbit Ironic. Here’s how:
- For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
- Let go of the buttons.
if that doesn’t resolve your issue then try turning your Fitbit Ionic off then on again. Here’s how:
On your watch, open the Settings app>About > Shutdown > confirm the shutdown.
To turn your watch back on, press the back button.
😃 hopefully this will resolve your issue. Please let me know.
