help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic locked, how to unlock it?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2019 23:16 - last edited on ‎05-07-2019 04:37 by Moderator Alum

‎05-06-2019 23:16 - last edited on ‎05-07-2019 04:37 by Moderator Alum

Ive noticed this morning that my when I press steps etc on my ionic it takes me to a number screen as if I need a PIN number .. can’t seem to get rid of it. Any help would be appreciated 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎05-07-2019 04:44

‎05-07-2019 04:44

Hello @davyvogue I hope you're doing well, it's nice to see you around. 

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, in order to remove this code from your Ionic, please go to the Fitbit app and tap on Account > Ionic > Device Lock.

 

It is possible you will get asked for your fingerprint or phone security code (depending on your phone) and tap on Enable for Wallet only. Note that in here you will be able to change the pin code so in case you forget it, you can come here again. 

 

Give this a try and let us know the outcome, have a great day!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes