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Ionic not connecting to Bluetooth

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‎07-20-2019 07:08 - last edited on ‎07-21-2019 12:01 by Fitbit Moderator

‎07-20-2019 07:08 - last edited on ‎07-21-2019 12:01 by Fitbit Moderator

I have spent the past two days trying to correct the problem connecting my Ionic to the Fitbit app. It will not establish a Bluetooth link between watch and phone. I have tried every all the fixes on this board with no luck. I removed the Fitbit from my account in attempt to reinstall from scratch.  Phone searches and searches and can not locate the device.  I have rebooted the watch and phone several times, turned Bluetooth off and on.  Nothing works.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-21-2019 11:58

‎07-21-2019 11:58

Hi @Dzchaney, welcome to the Community!

 

Thanks for your efforts while trying to connect your Ionic. You did a great job with the troubleshooting. Just to confirm, is the Fitbit app updated to the 3.1 version? Are your iPhone and Ionic updated to the latest version? Although you've tried some steps, please give a try to the following in the given order:

 

  1. Remove the Ionic from the Bluetooth settings if it appears there.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone one more time.
  4. Open the Fitbit app, tap the Account icon > Ionic's image.
  5. Tap on Notifications and proceed to pair via Bluetooth.

 

Let me know how it goes.

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‎07-21-2019 12:03

In response to LizzyFitbit

‎07-21-2019 12:03

Goes nowhere. Tried all that. Now have black screen, no response from any button or combination of buttons.

Sent from my Iphone
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‎07-26-2019 18:26

In response to Dzchaney

‎07-26-2019 18:26

Hi @Dzchaney. It's great to see you again. I'm sorry for my delayed response.

 

Thanks for trying the steps posted above. I'm sorry that your Ionic isn't longer responding, and you did a good job with the restart process. I've contacted our Support Team so they can create a case on your behalf. You'll soon receive an email with more details, keep an eye on your inbox.

 

See you around! Smiley Happy

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