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Ionic not syncing with app.

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‎10-30-2017 14:01 - last edited on ‎10-31-2017 09:56 by Moderator Alum

‎10-30-2017 14:01 - last edited on ‎10-31-2017 09:56 by Moderator Alum

Ionic sync does not work when Bluetooth is on and phone recognizes the ionic. Tried to uninstall and reinstall but can’t get past the I accept screen.

 

Moderator Edit: Clarified Subject.

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‎10-31-2017 10:01

‎10-31-2017 10:01

Hello @Neogecko, it's a pleasure for me to welcome you to the Fitbit Community, it's nice to see new faces around. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. In the meantime, please turn off and on Bluetooth when the setup process gets stuck accepting terms and conditions. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Additionally if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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