help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MobileTrack not recording climbing stairs

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2017 09:37

‎07-21-2017 09:37

I went up twelve flights of stairs today (know from the Health app), but it doesn't show in the Fitbit app and I didn't get the badge either. Is there a way to fix this?

Thank you!

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-22-2017 08:54

‎07-22-2017 08:54

Hey there @Gargi! 

 

It's great to hear that you're taking advantage of Fitbit. Regarding your concern MobileTrack does not monitor floors, sleep, or active minutes

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

Best Answer
2 REPLIES 2

‎07-22-2017 08:54

‎07-22-2017 08:54

Hey there @Gargi! 

 

It's great to hear that you're taking advantage of Fitbit. Regarding your concern MobileTrack does not monitor floors, sleep, or active minutes

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎10-31-2017 16:22

In response to MaginB

‎10-31-2017 16:22

Climbed stairs not being recorded. I have reset charge 2 several times. Tried to readjust my stride length and checked if anything blocking the hole at the back that measures altitude. 

 

I used to have 50 floors a day recorded, and then it stopped. I am getting the steps, I am aware of that,  but liked the feature of having floors counted. 

 

Also now my exercise is not being tracked anymore. My watch is 3 months old. Starting to wonder if other things will stop working too now .... 😞

Best Answer