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Ionic not syncing

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‎09-13-2021 06:22 - last edited on ‎09-13-2021 10:44 by Fitbit Moderator

‎09-13-2021 06:22 - last edited on ‎09-13-2021 10:44 by Fitbit Moderator

My Ionic has to keep shutting down and putting back on my phone because it will not sync. now it will not pair back up

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎09-13-2021 07:21

‎09-13-2021 07:21

Hi @nutron  which phone and operating system do you have?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-13-2021 07:23

In response to Odyssey13

‎09-13-2021 07:23

It use to work with it until yesterday, I have been having issue of once a week stopping sync then I have to redo everything again, but this time it will not let me pair

 

 

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‎09-13-2021 07:31

In response to nutron

‎09-13-2021 07:31

@nutron  sometimes your telling us more is helpful and the post can be moved into the area where you'd get the most responses. which phone and operating system do you have?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-13-2021 08:09

In response to Odyssey13

‎09-13-2021 08:09

I PHONE8

 

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0 Votes

‎09-13-2021 10:29

In response to nutron

‎09-13-2021 10:29

I've moved this to the iOS forum area. The minimum requirement for iOS is 13. Your phone operating on 11? Sometimes the problem is when the app is removed and then it can't be reinstalled due to a lower operating system.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-13-2021 11:08 - last edited on ‎08-28-2024 09:49 by Fitbit Moderator

In response to Odyssey13

‎09-13-2021 11:08 - last edited on ‎08-28-2024 09:49 by Fitbit Moderator

@nutron Thanks for the details shared on your post and for already trying to resolve the issue. @Odyssey13 Thanks for helping out! 

Since, your Ionic is no longer paired to your account. I would like you to confirm that you've done this procedure to set it up again. If you get any error while trying to set it up, please try the steps mentioned on this article: Why can't I set up my Fitbit device?. 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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