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Ionic won’t charge or switch on

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‎09-04-2019 21:26

‎09-04-2019 21:26

My Fitbit Ionic will be a year old in 10 days.

I’ve had no problems until now, it won’t switch on or charge.

When I connect the charging cable I just get a battery sign with 0%.

I’ve tried holding the buttons down as described in the other posts, all that happens is the battery sign disappears & then comes back after a few seconds.

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‎09-04-2019 21:40

‎09-04-2019 21:40

Hi @Josephvip 

 

Try that restart of your device one last time. If that doesn't help, it's time for customer support.

Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

 

If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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