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Ionic won't connect to iPhone's Bluetooth

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‎11-08-2019 14:20 - last edited on ‎11-09-2019 08:49 by Fitbit Moderator

‎11-08-2019 14:20 - last edited on ‎11-09-2019 08:49 by Fitbit Moderator

My Ionic will sync with my iPhone; then it just stops.  I have tried re-booting the Ionic (which works before it happens again) and the iPhone.  The latest is that re-booting does not re-establish the bluetooth connenction (Device cannot be found).  Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎11-09-2019 08:50 - edited ‎06-25-2024 05:13

‎11-09-2019 08:50 - edited ‎06-25-2024 05:13

Hi there @James3Plus, welcome to the Community Forums. Thanks taking the time to troubleshoot the syncing difficulties prior to contacting us. 

Besides the steps you've tried so far, I'd recommend doing the following:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

Give this a go and let me know if the steps work. I'll be around, keep me posted! 

Maria | Community Moderator, Fitbit


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‎11-11-2019 13:30

In response to MarreFitbit

‎11-11-2019 13:30

Still not working properly. The only time the Bluetooth will connect us
when it’s being charged and then ONLY after I shut down and restart it.
Very frustrating.
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‎11-12-2019 06:00

In response to MarreFitbit

‎11-12-2019 06:00

No,  the problem still exists.  The only time the Fitbit will sync is when it’s on the charger and then only when I shutdown, then restart the device.  Worked great until a few days ago.  

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