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Update ios13 killed my blaze

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‎10-12-2019 15:56

‎10-12-2019 15:56

My blaze is not recognized when checking WiFi connection fails continuously. Blaze does not function beyond date and time. That’s it. No step or sleep records. Have no reason to continue wearing it or buying another FITBIT item. It’s been days without full functionality. Loss of credibility in company now

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‎10-12-2019 17:54

‎10-12-2019 17:54

Hello @Ackermissall 

I understand your Blaze is not functioning properly after the iOS 13 update. Have you tried restarting your Fitbit Blaze. You will not lose data doing this. You can find the instructions how here:https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1

😃 I hope this resolves the issue your having with your Blaze. Keep me posted 

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‎10-12-2019 19:46

In response to SunsetRunner

‎10-12-2019 19:46

I deleted the App and removed the blaze blue tooth that would not connect. I am simply disgusted with FitBit taking no immediate plan for us having no operating Blaze since the update.

Sent from Marcia's iPhone
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‎10-12-2019 19:55 - edited ‎10-12-2019 20:47

In response to Ackermissall

‎10-12-2019 19:55 - edited ‎10-12-2019 20:47

Hello @Ackermissall 

I don’t understand why you deleted the app. You didn’t try restarting the Fitbit Blaze first? So currently your app is deleted and your Blaze is not connected to Bluetooth....do you want to try to resolve the issue or are you too frustrated at the moment. I’d really like to try and help. Keep me posted.

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‎11-12-2019 06:56

‎11-12-2019 06:56

My blaze has also been adversely affected since I installed iOS13. It will not recognise bluetooth at all.

I have restarted the blaze, uninstalled and reinstalled the app, restarted my phone with blaze both on and off, removed all bluetooth connections, checked notification settings for messages...

I am not receiving any message notifications at all...

Right now, I'm browsing Apple watches for sale....

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