News feed not updating

[SunsetRunner]

 

Is there a problem again with Fitbit cause I’ve got a blank screen with no feeds on it an it’s just not updating proper so could you please fix it please.. This what I got now when I’ve uninstalled it and put it back on 

[SunsetRunner]

Hello and welcome @SunsetRunner 

I understand your feed did not load properly. I see you mentioned that you uninstalled the app and reinstalled it recently as well. This has actually happened to me in the past (I assume because it was reinstalled and the app has tons of post to load on the feed) I would suggest pressing your finger on the page and drag your finger downward then let go to sync the page. The feed should then load to the page. If it doesn’t load try logging out of the Fitbit App, force shut the app by swiping it up then log back into the app and see if that resolves the issue. 
😃 I hope this helps. Lease keep me know

[SunsetRunner]

I’ve done all that An logged out an back in and tried everything but still doesn’t do anything...

[SunsetRunner]

Hello again @SunsetRunner 

Can you tell me what device model and version you are using to view the Fitbit app? 

[SunsetRunner]

Hello again @SunsetRunner 

I wanted to check back in with you to see if your still experiencing issues. Please let me know. 😉

[SunsetRunner]

I’m getting other problems now an it’s getting annoying... I’m getting stuff from weeks ago now

[SunsetRunner]

Hello again @SunsetRunner 

Im confused. Are you saying that you’re r getting old feed post that are weeks old in the feed page? If so that is perfectly normal. In regular open groups (like Walking or Healthy Eating as an example) are posted in order but the news feed is very random and not in any particular order, it has always been this way. Is that what you’re referring too?

[SunsetRunner]

What’s all the problems with Fitbit your all having trouble with cause no one tells us anything on there or emails us that there’s problems

[SunsetRunner]

Hello again @SunsetRunner 

Can you please be describe your current issue. The Fitbit Community is a place where you can go to have your issues addressed. I’m having difficulty understanding your previous post. 

[SunsetRunner]

It’s ok I’ll give them a call about the problems they are having.. Thank you for your help

[SunsetRunner]

Just done an update on Fitbit an now the news feed has gone again could you please fix these problems please.. Every time I refresh it nothing comes back an it doesn’t undated the posts 

[SunsetRunner]

Hello again @SunsetRunner 

I asked earlier “Can you tell me what iOS device model and version you are using to view the Fitbit app?“ Also did you just update to 3.10 on the Fitbit App?  Knowing this information helps me better assist you. 
keep me posted

[SunsetRunner]

iOS 12.4.3 iPhone 5s an yea just updated to the Fitbit version about 15 minutes ago an I’ve no post showing 

[SunsetRunner]

Thank you for that information @SunsetRunner 

Lets try this:

log out of your Fitbit App

force shut the app by swiping it upward

turn off your iPhone completely and wait 1-2 mins then turn your iPhone back on

now log back into your Fitbit App the way you usually do with your email address and password 

sync your tracker

😃 Hopefully this will resolve your issue 

[SunsetRunner]

nothing still the same no posts at all 

[SunsetRunner]

@SunsetRunner 

Maybe you might be better off reinstalling the Fitbit App. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

Hopefully this will fix the problem 

[SunsetRunner]

I’ve done all that an it’s still the same... It’s getting annoying this when everything else is working but you can’t refresh to get new posts 

[SunsetRunner]

Hello again @SunsetRunner 

Im truly sorry that all my troubleshooting suggestions have not resolved your issue. My only other suggestion is to contact Fitbit Customer Service. I can’t think of any other thing you can try. I can’t duplicate the issue on my Fitbit App and I haven’t heard of this being a current issue. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Again I’m sorry I couldn’t help more. If you think about it could you come back and share with me the solution you get? I’m always willing to learn something new and your information might help me help others if it comes up again. I’d really appreciate it. 😃