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Ionic won't sync to iPhone 8

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‎12-01-2019 18:34 - last edited on ‎12-03-2019 12:26 by Fitbit Moderator

‎12-01-2019 18:34 - last edited on ‎12-03-2019 12:26 by Fitbit Moderator

I just received a Fitbit Ionic but it will not synch with my iphone 8.  I used to have a Fitbit Surge and I have deleted that device off of my Fitbit app.  I have logged out of the Fitbit app, shut off the bluetooth for the phone, rebooted the phone, turned on the bluetooth and logged back into the Fitbit app and I still can't synch the Ionic to the Iphone.  Any suggestions?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎12-02-2019 07:03

‎12-02-2019 07:03

Hello and welcome @backpacker57 

Congratulations on your new Fitbit Ionic! Let’s get you back up and running again. Follow these instructions if you already have a Fitbit account and want to replace your existing Fitbit device with a new one,

Tap your profile picture

scroll down and tap Set Up New Device

Choose your device and follow the on-screen instructions to continue.

 

😃 Please let me know if this answers your question. Keep me posted

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‎12-02-2019 16:02 - edited ‎12-02-2019 16:06

In response to SunsetRunner

‎12-02-2019 16:02 - edited ‎12-02-2019 16:06

Thank you for your email, MegaBite.  

I have tried multiple times to click on profile in the Fitbit app, selected "Set Up A Device", selected the Ionic option, clicked on "Set Up", and it ends up just searching with the Ionic right next to it.  The Ionic keeps switching between the Fitbit logo or a black screen.  
I have disconnected the Bluetooth and removed the Fitbit app prior to rebooting my iphone.  Then I turn on the iphone, download the Fitbit app again, and turn on the Bluetooth.  When trying to add the Ionic to the Fitbit app I go through the same steps as mentioned above with the same results.

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‎12-02-2019 17:47

In response to backpacker57

‎12-02-2019 17:47

Hello again @backpacker57 

Sorry for the delay in my response. This is very unusual. Please review this help article to see if this may help: https://help.fitbit.com/articles/en_US/Help_article/1872/?q=setup&l=en_US&fs=Search&pn=1

If the steps taken in the article fail to give you a solution to this issue I would suggest calling Fitbit Customer Service. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

😃 Please let me know how it goes

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‎12-03-2019 06:47

In response to backpacker57

‎12-03-2019 06:47

Hello again @backpacker57 

I wanted to check in with you to see if the help article provided you with a solution to your issue. Please let me know 😃

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