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Iphone 6 not recognising

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‎01-25-2016 23:05

‎01-25-2016 23:05

Hi my new charge hr is not being recognised on my phone but is fine on ipad. Tried everything. Paula
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2 REPLIES 2

‎01-26-2016 04:30

‎01-26-2016 04:30

Hey hey hey @Pallap, welcome to the Forums. Smiley Very Happy Have you confirmed that the iPhone you have is a compatible device? if so make sure you have the latest version of the Fitbit app as well. Then I will ask you to please try to restart your Charge HR and then follow the steps on this article "I can't sync my tracker" to fix this issue. 

 

Keep me updated! I'll be around. Smiley Wink 

Heydy | Community Moderator, Fitbit
Best Answer

‎01-26-2016 04:33

In response to HeydyF

‎01-26-2016 04:33

Hi

Got it working by pairing to all day sync and following email advice

Many thanks, Paula
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