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App issues

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‎01-23-2016 20:33

‎01-23-2016 20:33

Hello I'm Joana J. I am Having trouble with the app on the "log in exercise" option. It freezing as soon as I try that option tried force closing app and reopening but nothing happens just freezes again. Any suggestions on what might be wrong?
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‎01-26-2016 04:24

‎01-26-2016 04:24

It's nice to have you here in the Community @Jay25, welcome! I'd recommend doing the following:

 

  • Log out of your Fitbit App
  • Force quit the App
  • Restart your Charge HR at least three times in a row
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fibit App

 

Let me know if this works Smiley Tongue! 

Maria | Community Moderator, Fitbit


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