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Is it possible to delete messages yet?

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‎04-15-2017 13:01 - last edited on ‎04-17-2017 09:24 by Moderator Alum

‎04-15-2017 13:01 - last edited on ‎04-17-2017 09:24 by Moderator Alum

Has the app developed a way to delete messages yet? I have old messages including some from years ago that I'd like to get rid of. They do not go away on their own.

 

Moderator Edit: Clarified Subject.

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‎04-17-2017 09:53

‎04-17-2017 09:53

Hello @Juicemanm, thanks for joining us, it's great to have you on board! 

 

Currently, messages received can't be deleted manually, they take 30 days to be removed. However, as you're mentioning you have messages from years ago I would like to suggest removing the Fitbit app and installing it again following this method to remove the cache from the app:

 

  1. Tap Settings > General > Storage & iCloud Usage.
  2. In the top section (Storage), tap Manage Storage.the Fitbit app.
  3. Tap Delete App, then head to the App Store to re-download it. This will be a clean install without all the previous data.

Additionally, I would like to suggest checking this suggested idea by @Mercedes255 to implement the ability to remove messages manually. Please feel free to add your vote and comment, this is truly the best way to make your voice heard. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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