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Issue with syncing and exercises showing incorrectly

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‎05-30-2020 07:07 - last edited on ‎06-12-2020 17:35 by

‎05-30-2020 07:07 - last edited on ‎06-12-2020 17:35 by

Hi! All of a sudden my exercises are showing one run and the rest Pilates when choosing one from my Fitbit while wearing it. I went to the app and updated them however it’s also continuing to give me a message of failed to sync. I’ve taken it off of Bluetooth, forgotten the device etc and nothing seems to be working!

 

any help or ideas would be appreciated!! Thank you!!  

 

 

Moderator edit: subject for clarity

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‎06-12-2020 17:34

‎06-12-2020 17:34

Welcome to the Fitbit Community, @Djuricic.

 

I am sorry to hear your exercises are not showing on your Fitbit device correctly and you're having difficulty with syncing. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I recommend restarting your device by following these steps: How do I restart my Fitbit device? 

 

Please find the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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