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‎03-10-2020 13:32 - last edited on ‎03-11-2020 16:51 by Fitbit Moderator

‎03-10-2020 13:32 - last edited on ‎03-11-2020 16:51 by Fitbit Moderator

Just finished  a call with them now. so far no answers. Have done everything they"ve told me to do at least 6 different times over past 2-3 months. Thought I"d try again.  He suggested I purchase a new Fitbit - I suggested they send me a new one for free - he said warranty does not cover this issue.  Basically, I think it's a problem between Apple and them - and why would Apple fix when they sell their own watches. Guess I'm stuck with what I have for the time being.

 

Moderator edit: Subject for clarity 

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‎03-11-2020 16:50

‎03-11-2020 16:50

Hi @Beachbilly, it's nice to see you again participating here in the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

View best answer in original post

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4 REPLIES 4

‎03-11-2020 16:50

‎03-11-2020 16:50

Hi @Beachbilly, it's nice to see you again participating here in the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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‎03-14-2020 05:19

In response to RicardoFitbit

‎03-14-2020 05:19

Inspire HR now connected (pairing up) with my Bluetooth, but still not notifying me when I get messages or phone calls.

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‎06-11-2020 16:38 - last edited on ‎06-12-2020 19:00 by Fitbit Moderator

In response to Beachbilly

‎06-11-2020 16:38 - last edited on ‎06-12-2020 19:00 by Fitbit Moderator

I just purchased a Charge 4 and could not get the notifications to work after trying all the troubleshooting advice.  Just got off an on line chat with Dan from customer service and he said this was a know issue with the app.  He had no timeline for a fix.  Why are they selling the trackers and saying they have this capability when they no longer do?  

 

Moderator Edit: Formatting

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‎06-12-2020 18:02

In response to llanning

‎06-12-2020 18:02

I have done everything that they said for the Inspire HR - like 10-20 different times over months - thinking they had gotten the problem solved. Nothing has worked. I guess I would never buy another - I don’t know if Apple changed things and they don’t sync. Anyway, I’m thinking Apple may just be wanting to sell their own products and somehow someone is not cooperating.
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