Keep getting Fitbit Verification Code

[musicchick48]

Twice in the pSt 3 days I have received text messages containing a 6 digit number. The sender says FitBit Verification Code. But I have not logged into my Fitbit and required a Verification Code. Is someone hacking my account??

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @musicchick48.

Thanks for bringing this to my attention. I understand your concern and let's work on this together. Before anything else, could you confirm if this message appears on the Fitbit app? Or is it displayed on your Fitbit device? If the latter, what is the model of your Fitbit device? Also, do you recall if anything changed before this started to happen, such as an update?

In the meantime, let me recommend the following steps:

1. Log out from the Fitbit app
2. Force quit the Fitbit app and reboot your phone
3. Open the Fitbit app and log back in to your account
4. Pull down on the screen to force a manual sync
5. Monitor the behavior of the app, as well as your Fitbit device in the next few days