Language changes when selecting Help articles.

[Robbobitfit]

After selecting ‘Help Articles’ the language changes to Japanese. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Robbobitfit thanks for joining the Fitbit Community, it's great to have you on board. 🙂

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, are you experiencing this situation in the Fitbit app or in the online Dashboard? Would it be possible for you to reply to us with a screenshot? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Budsey12]

The same thing happened to me, only I’m not sure what language it was. 

[MarcoGFitbit]

Hello @Budsey12 thanks for joining the conversation, it's great to have you on board. 😄

I appreciate you have taken the time to report this situation as well. As mentioned earlier, would it be possible for you to reply to us with screenshots about this issue? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting for your reply. 

[Robbobitfit]

[MarcoGFitbit]

Hello @Robbobitfit thanks for taking the time to reply, I hope you're doing well. 

I appreciate you have come back with the screenshots requested, they will be very helpful. I have forwarded the information you have provided to our team so they can take a better look at this situation. Once we have more to share with you about this situation, we'll make sure to update this thread accordingly. 

Thanks for your patience and understanding, if there's anything else you might want to add, please feel free to reply. 

[KimballP]

I am having the exact same problem. Please advise ASAP if there is a solution to this issue.

[Robbobitfit]

No solution yet, waiting on a response.



Sent from myMail for iOS

[DeeBeth]

I am having the same problem except my help article are in French.

[raidan54]

Mine changed to German yesterday, and French today. 

[Gigi256]

I’m having the exact same issue. 

[Gigi256]

Just found a temporary fix. Scroll to the bottom of the screen and you’re able to change the language. Once you exit the help section it changes language again. 

[alh001]

Same problem. Help articles are in different language.