help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Ace Kids date and time incorrect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2019 15:17

‎11-09-2019 15:17

We recently went interstate on holiday to a different time zone. I thought nothing of it until we saw the time was wrong. I couldn’t fix it so it was put away and the battery went flat. 

Upon returning home we charged it but the time was still wrong, and now 4 days behind. And I don’t know how to correct it. I have an iPhone 7s.

 

I have deleted and re-downloaded the Fitbit app, checked that the watch is connected to my phone via blue tooth, gone to the app where it says “today” and pulled it down so it reloads, and also downloaded the latest version of ios. Nothing has worked to fix the time. 

I’m a bit of a Fitbit novice so have no idea what else to do. 

 

Any help would be much appreciated!

 

Thanks 🙂

Best Answer
0 Votes
1 REPLY 1

‎11-09-2019 15:33

‎11-09-2019 15:33

I have also reset the Fitbit using the buttons on the charger and it still hasn’t changed. I sometimes get the sync symbol (the turning circle in the top left corner) but it only ever stays on for a couple seconds. 

Best Answer
0 Votes