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Latest app version is lagging and crashing.

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‎09-21-2017 05:25 - last edited on ‎09-23-2017 04:48 by Moderator Alum

‎09-21-2017 05:25 - last edited on ‎09-23-2017 04:48 by Moderator Alum

The newest version of IOS App (2.20) seems to be pretty unresponsive from crashing, logging out at random times, lagging, Having completely reinstalled the app this doesn’t seem to have resolved. The only apparent fix to the lagging is force closing and restarting, though this soon starts again shortly afterwards. Anyone else experiencing this?

 

Moderator Edit: Clarified Subject.

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‎09-23-2017 05:04

‎09-23-2017 05:04

Hello @SunsetRunner, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this to my attention, at this moment I would like to suggest you to update the app to the latest version (2.40.1) and if you're still experiencing issues with it, please try the following:

 

  1. Restart your phone
  2. Uninstall and reinstall the app. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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