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Latest app version is not opening.

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‎09-13-2017 08:50 - last edited on ‎09-14-2017 05:07 by Moderator Alum

‎09-13-2017 08:50 - last edited on ‎09-14-2017 05:07 by Moderator Alum

I have the latest app and I'm on an iPhone 6s. The app goes to a blank screen and won't open. Help!!! I've been using Fitbit Surge for almost 2 years- the app stability has decreased significantly in the last few months. Maybe it's time to move to Apple Watch? 

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎09-14-2017 05:25

‎09-14-2017 05:25

Hello @Kudzu123, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. We appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-14-2017 05:26

‎09-14-2017 05:26

Same problem here.  VERY frustrating  

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‎07-17-2019 16:27

In response to mommycol

‎07-17-2019 16:27

Same problem... when I open the app I get a blank screen. I’ve an iPhone 6s Plus ... have updated everything still no joy can you help... I’ve a Fitbit charger 2

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